Should I first de-install the previous drivers and if yes how ?
first Realtek driver, then Realtek Concole then DTS utility) ? In which sequence the driver has to be installed (e.g.
Unfortunately, the installation of the drivers from Acer products is not as clear as it should/could be. I then installed all sound drivers from Acer home page for my model again, which is: When I notice this problem first time I installed the latest Realtek driver. I've done this and get the windows message 'the best driver for your device is already installed'. Is it correct that there is only the Realtek Audio Driver and not the Realtek HD Audio Driver for the Spin SP513-54N ? On my previous Laptops I had also Realtek HD Audio Driver. Has anybody else experienced this issue with his acer notebook ?īy the way, on the windows device manager under Sound, Video, Game Controller I only see one driver from Realtek (Realtek Audio). I currently run the realtek audio driver version .1 (this is the one on the acer driver download site for my notebook model). Launch the DTS Audio Processing Console immediately after windows starts then DTS Updater this morning automatically as I’ve upgraded to Windows 11 yesterday.īut the problem already occurred with Windows 10 and the older The DTS version is 1.6.9.0 and has just installed by Windows In the Windows Event Viewer I can see that the DtsApo4Service.exe has crashed:įaulting application name: DtsApo4Service.exe, version: 1.6.9.0, time stamp:įaulting module name: dtscnt64.dll, version: 4.6.12.0, time stamp: 0圆02cba69įaulting application start time: 0x01d7d5122b000a7aįaulting application path: C:\WINDOWS\System32\DTS\PC\APO4x\DtsApo4Service.exeįaulting module path: C:\WINDOWS\System32\DTS\PC\APO4x\dtscnt64.dll Message ‘Processing settings are unavailable as audio service connection lost’ When opening the DTS Audio Processing Console the error SP513-54N 2020 Model (i5-1035G4 Bios v1.10), the problem exists under Windows 10 and Windows 11) DTS Audio Processing is not working on my Spin
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